Useful Information


Hate Crime and Reporting It

Do not suffer in silence – report all hate crimes

It is important to report all hate incidents, even if you think nothing can be done as it helps the police identify areas of concern, patterns of behaviour and to build a real picture of what is happening in our communities. Hate crimes are not only crimes against the targeted victim, but also against a particular group as a whole. 

Hate crime is subjecting people to harassment, victimisation, intimidation or abuse because of their race, faith, religion, disability or because they are lesbian, gay, bisexual or transgendered (homphobic / transphobic crime). The police use the following definition when recording a hate crime:

  • Any incident, which constitutes a criminal offence, which is perceived by the victim or any other person as being motivated by prejudice or hate."
  • This refers to any incident, which appears to be related to an individual because of who they are or what they believe in. Such incidents can be devastating to both the victim and an entire community.
  • All hate crime is important. No hate crime or incident is too minor to report to the police.
  • Anyone can be the victim of a hate crime. Tackling hate crime supports each and every one of us.


For more information visit:


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Choose Well Manchester

What kind of care do you need?

Head to for information on self-care, local services such as your pharmacies and GP, and advice on when to go to A&E or call 999.

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The Pain Toolkit

A persistent pain problem can be difficult to understand and manage on an everyday basis. This Pain Toolkit website has been developed from the Pain Toolkit, a simple information booklet that provides you with handy tips and skills to support you along the way to managing your pain.

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GM Victims Services

Greater Manchester Mayor and Police and Crime Commissioner Tony Lloyd has launched a new website for victims of crime - Greater Manchester Victims Services. This website provides useful information and practical advice for victims and survivors of crime, and their families. You can use it to find help, regardless of when the crime happened, or whether or not you reported it to the police. Click the link above or image below to go to the GM Victims Services website.

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Age UK

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. They work to help more than 5 million people every year providing support, companionship and advice for older people who need it most. Visit the Age UK website for a wealth of information from home and care to work and travel.

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The Silver Line

The Silver Line is the confidential, free helpline for older people across the UK open every day and night of the year. Their specially trained helpline staff:

  • Offer information, friendship and advice
  • Link callers to local groups and services
  • Offer regular befriending calls
  • Protect and support those who are suffering abuse and neglect

Visit The Silver Line website for more information.

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End the Fear - Against Domestic Abuse

Anybody who is experiencing domestic or sexual violence can find help, support and advice on the End The Fear website. They also provide support to people who know someone who may be being abused. They want to encourage victims of domestic and sexual violence in Greater Manchester to find the courage to come forward and seek support and help. Find out about your local services by visiting the page here.

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It's Not Okay

The ‘It’s not okay’ website and campaign aims to:

  • Raise awareness of child sexual exploitation
  • Help people recognise the signs
  • Encourage people to report it
  • Provide support to victims and those most at risk

Head to the website to find information for young people, parents, carers, and professionals.

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Broken Rainbow

Broken Rainbow aim to relieve the distress and suffering caused to lesbians, gay men, bisexual and transgender people through domestic violence and abuse, in particular but not exclusively by:

  • raising awareness of the impact of homophobic, transphobic, biphobic and same sex domestic violence and abuse on the lives of LGBT people
  • Offering advice, support and referral services to LGBT people experiencing homophobic, transphobic, biphobic and same sex domestic violence ad abuse

Visit the Broken Rainbow website for more information

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Survivors Manchester

Survivors Manchester is a survivor-led/survivor-run voluntary organisation that aims to create and facilitate a safe space for male survivors of sexual abuse and rape to work through personal and sometimes painful issues. Work is concentrated on empowering men to make their own positive life choices and begin their own unique journey of healing. Visit their website for more information. 

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The Sanctuary - Mental Health Crisis Support

The Sanctuary provides 24-hour mental health crisis support including: a daytime (6am - 8pm) telephone crisis support line and a place of 'safety and support' overnight (8pm - 6am) to adults who are struggling to cope with anxiety, panic attacks, depression and suicidal thoughts. The service provides high quality, non-clinical support in a non-stigmatising manner. Visit their website here or call them on 0300 003 7029.

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Modern Slavery

Slavery is not an issue confined to history or an issue that only exists in certain countries - it is something that is still happening today. It is a global problem and the UK is no exception. Visit the Modern Slavery website for information on how to spot the signs, how to report it and where to get help and support if you are, or have been, a victim of slavery.

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North West Ambulance Service

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.Visit their website to find out more on the service they provide, their plans for the future, how to get involved and how to get in touch with them. They also now provide the Patient Transport Service. Click here for more information, and here to read the Patient Charter. Further information can also be found at:

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Greater Manchester Fire and Rescue Service

Greater Manchester Fire and Rescue Service is one of the largest Fire and Rescue Services outside London with over 2,100 members of staff and 41 fire stations and covering a population of 2.5 million. Visit their website for information on staying safe, news and incidents involving the service and their involvement with local communities.

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Being There

(Formerly CallPlus)

Being There is a local charity providing emotional support and home-based practical help to people with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers. Visit their website here to find out how they could help you, a friend or relative 

Being There, logo Service

A service for all Manchester children and young people aged 11-18 years to help support emotional health and wellbeing provided by is a free, safe, confidential and non-stigmatised online service for young people to access themselves. Kooth offer online counselling, self-help tools, peer support boards, Moderated Peer Discussion, referral into face to face services, and a co-produced online magazine. Kooth is available 24/7 via their website.  The online counselling service is available from 12pm noon to 10pm Monday to Friday and 6pm to 10pm at weekends.

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